Skip to main content

Customer Intelligence Services for Actionable Customer Insights

Diya Infotech’s Customer Intelligence solutions help businesses understand customer behavior, preferences, and intent using data-driven insights. By collecting and analyzing customer-related data from multiple digital touchpoints, we enable smarter marketing, personalization, and growth strategies.

  • Customer Intelligence
  • Analyze customer behavior across channels and platforms
  • Understand preferences, intent, and buying patterns
  • Improve customer segmentation and targeting
  • Support data-backed marketing and sales decisions
  • Deliver structured, insight-ready customer datasets
Request Free Quote

What Is Customer Intelligence?

Customer Intelligence is the process of collecting and analyzing customer data to understand behavior, preferences, and intent, enabling smarter, data-driven business decisions.

Customer Intelligence combines data from multiple touchpoints such as websites, transactions, reviews, and digital interactions. By organizing this information into meaningful insights, businesses gain a clearer view of customer journeys, buying patterns, and engagement drivers across channels.

These insights help organizations improve personalization, optimize marketing campaigns, enhance customer experience, and increase retention. Customer Intelligence enables teams to move from assumptions to decisions based on accurate, structured, and actionable customer data.

WHY CHOOSE US

What Sets Us Apart

Accuracy

Delivers clean, reliable data you can trust every time.

Scalability

Handles any data volume smoothly without slowdown.

Global Reach

Captures insights from markets across the world.

Real-Time APIs

Provides instant, up-to-date data on demand.

Compliance First

Ensures all data practices meet global standards.

Dedicated Support

Project-based dedicated support 24*7.

Our Customer Intelligence Capabilities

Rating, Review Collection

Collect customer ratings & reviews from websites, apps, and platforms to analyze feedback and identify experience patterns across touchpoints.

Review Categorization

Organize and classify reviews based on sentiment, product aspects, or keywords to uncover insights and improve decision-making.

Customer Segmentation

Group customers based on behavior, demographics, and interests for targeted marketing and sales strategies.

Journey Mapping

Track customer interactions across touchpoints to identify key moments and experience gaps.

Sentiment Analysis

Analyze customer feedback and reviews to understand opinions, satisfaction levels, and pain points.

Insight Delivery

Deliver structured customer insights via dashboards, APIs, or data files for easy integration and analysis.

Benefits of Customer Intelligence

01

Deeper Customer Understanding

Gain clear insights into customer behavior, preferences, and intent across multiple touchpoints.

02

Improved Segmentation

Create accurate customer segments to support targeted marketing and personalized communication.

03

Personalized Experiences

Deliver relevant content, offers, and recommendations based on real customer insights.

04

Higher Customer Retention

Identify churn risks early and improve loyalty through data-driven engagement strategies.

05

Better Marketing Performance

Optimize campaigns using insights into what drives customer engagement and conversions.

06

Data-Driven Decisions

Replace assumptions with reliable customer data to guide business and growth strategies.

Use Cases for Data Extraction Services

Customer Segmentation

Group customers based on behavior, preferences, and demographics to enable targeted and effective engagement strategies.

  • Identify high-value segments
  • Improve targeting accuracy
  • Personalize messaging
  • Increase conversion rates

Behavior Analysis

Understand how customers interact across digital touchpoints to uncover intent and decision-making patterns.

  • Track browsing and interaction behavior
  • Identify purchase drivers
  • Detect drop-off points
  • Improve user experience

Personalization Strategy

Deliver relevant content, offers, and experiences based on individual customer insights.

  • Customize recommendations
  • Improve engagement rates
  • Increase customer satisfaction
  • Strengthen brand loyalty

Churn Prediction

Identify customers at risk of leaving and take proactive retention actions.

  • Detect early churn signals
  • Improve retention strategies
  • Reduce customer loss
  • Increase lifetime value

Popular Brands Data Extraction

Ecommerce
  • Amazon
  • Lazada
  • eBay
  • Shopee
  • AliExpress
  • Costco
  • Lowes
  • Target
  • Walmart
  • Sears
Travel
  • GoogleTrips
  • Agoda
  • TripAdvisor
  • Kayak
  • Trivago
  • Priceline
  • Expedia
  • TripIt
  • MakeMyTrip
  • Hopper
Grocery
  • Instacart
  • Safeway
  • BigBasket
  • Ocado
  • Costco
  • Amazon
  • Kroger
  • GoPuff
  • Instashop
  • Walmart
Food Delivery
  • Doordash
  • Swiggy
  • Deliveroo
  • Wolt
  • Uber Eats
  • Glovo
  • Zomato
  • Foodpanda
  • Justeat
  • Grubhub
OTT Platforms
  • Netflix
  • Hotstar
  • Disney+
  • Hulu
  • Apple Tv
  • Amazon Prime
  • Sky
  • Pluto Tv
  • Dazn
  • Discovery
Social Media
  • LinkedIn
  • FB/Insta
  • YouTube
  • TikTok
  • WeChat
  • X/Twitter
  • Reddit
  • Snapchat
  • Pinterest
  • Quora
Hotel
  • Airbnb
  • Booking.com
  • Ctrip
  • MakeMyTrip
  • Trivago
  • TripAdvisor
  • Expedia
  • Agoda
  • Priceline
  • Google Travel
Recruitment
  • Amazon Jobs
  • Indeed
  • Usajobs
  • Glassdoor
  • Ziprecrutier
  • Monster
  • Dice
  • Roberthalf
  • Snagajob
  • Simplyhired
Dating
  • Tinder
  • Salt
  • Her
  • Eharmony
  • Badoo
  • Bumble
  • Okcupid
  • Hinge
  • SilverSingles
  • Match.com
NEED CLARITY?

Frequently Asked Questions

What is Customer Intelligence?

Customer Intelligence is the process of collecting and analyzing customer data to understand behavior, preferences, intent, and engagement across digital and offline touchpoints.

How does Customer Intelligence help businesses grow?

It helps businesses improve targeting, personalize experiences, optimize marketing campaigns, and increase customer retention using data-driven insights.

What data sources are used for Customer Intelligence?

Customer Intelligence uses data from websites, apps, transactions, reviews, social platforms, CRM systems, and other digital interactions.

Is Customer Intelligence useful for personalization?

Yes. Customer Intelligence enables personalized messaging, offers, and recommendations based on real customer behavior and preferences.

Can Customer Intelligence scale for large customer bases?

Absolutely. Solutions are designed to process and analyze millions of customer records across multiple channels and markets.

How is Customer Intelligence data delivered?

Insights and datasets are delivered via dashboards, APIs, or structured formats such as CSV, JSON, or Excel.

Is customer data secure and compliant?

Yes. Customer data is handled using secure processes and ethical practices aligned with data protection and privacy regulations.

Which industries benefit most from Customer Intelligence?

Retail, eCommerce, banking, FMCG, travel, healthcare, media, and service-based industries commonly use Customer Intelligence solutions.

WHAT WE OFFER

Our Other Services

Data Extraction

We deliver accurate large scale data extraction on websites, portals and APIs. Go beyond unstructured information to get well organized data for reliable insights and a competitive edge.

Data Analytics

We change mere numbers into actionable intelligence. We spot trends that others may miss, forecast outcomes and discover opportunities. This way, companies can accelerate growth.

Customised Data Solutions

We design custom data pipelines to mesh with the exclusive client business goals and compliance requirements. Tailored solutions optimize processes and decision-making efficiency across sectors.

Web Research

We conduct elaborate, targeted web research. Retrieve market intelligence and competition indicators from raw data. Use verified customer information to make better business decisions.

Dashboard Development

We are committed to building interactive, real-time dashboards with interactive visualization. Those platforms mean executives and teams can gain immediate clarity around core KPIs.

QA/QC Services

Our quality control validates accuracy and uniformity of complex datasets. So strict controls guarantee dependability. Our aim is to see fewer mistakes, & more business confidence in your data.

Lead Generation

We get top quality business leads from good sources, then screen and deliver to you. Because the sales personnel have valid data, they can effectively engage targets and maintain revenue growth.

AI Driven Data Extraction

Machine learning and AI allow us to automate complicated scraping tasks. Our scraping technique changes as per dynamic website scraping for faster delivery with lower outlay costs and time-to-results.

Mobile App Scraping

We scrape mobile apps for data about product, review or application uses. Consequently, companies learn from user behavior and obtain competitive intel to grab opportunities.

Get In Touch

We are your preferred data services partner. Our commitment to your success begins when you fill up this form and send it to us.

    What's Next ?

    You have made the right choice by connecting with us for your data extraction requirements. The below process how to get started.

    1

    Requirement Gathering

    We work closely with clients to ascertain business goals, technical requirements, systems that meet business standards. We then use this information to make the precise scope for effective data solutions.

    2

    Technical Document Preparation & Quote

    We prepare a full technical document outlining deliverables, between which times, what technologies are needed. Sending this to clients for review offers peace of mind and helps assure good results.

    3

    SLAs and Agreement

    We outline the scope, deliverables and system standards on the project. This helps align expectations and ensure that the partnership drives data outcomes.

    4

    Project Starts

    Our team defines milestones and workflows. We use clear language to ensure that implementation runs smoothly and deliverables are completed on time as expected.